Terms of Service

Please read the following Terms of Service carefully before using this (the “Site”). Your use of this Site constitutes your agreement to the following rules. We reserve the right, at any time, to modify, alter or update these Terms. You agree to be bound by any modifications, alterations or updates. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this Site.

1. Copyrights & Trademarks

The Axai Mall website, design, text, graphics, and logo are service marks operated by Axai Digital Sdn. Bhd. The Axai Mall name, website, and logo may not be used in any way without prior written permission from Axai Digital Sdn. Bhd. Some product materials, company names, and logos contained within this Site are copyrighted by the original owner and may be trademarks of their respective owners.

2. Use of the Site

• Axai Mall grants the user permission to view this Site and to print hard copy portions of this site for your personal use. By doing so, you agree to all Axai Mall policies and the rules stated within our Terms of Service. 
• You are prohibited from reproducing, modifying, distributing, publishing, translating, aggregating, collecting, selling, gathering, or mining any information and/or data contained within this Site. This Site should only be used as a shopping and information resource. Your interactions with individuals and/or organizations found on this Site (including interactions from using the Classifieds section) are solely between you and such organizations and/or individuals. This includes, but is not limited to, payment and delivery of goods, terms, conditions, and/or warranties. 
• Axai Mall does not permit any users to display or create a hyperlink on the Site, personal web blog to individual postings for non-commercial purposes. Axai Digital Sdn. Bhd. reserves the right to refuse or remove any submission or posting that violates our standards.

3. Product Information & Orders

The information on this Site may contain typographical errors or inaccuracies and may not be complete or current. Such errors, inaccuracies, or omissions may relate to product description, product picture, pricing, and availability. In the event an error occurs, it will be corrected immediately. Axai Mall reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

4. Pricing Error Policy

If we find any errors on the price for any items listed on the Site, we reserve the right to amend the price of the products even if the order has been paid. We will then request buyers to confirm again if they agree to the newly revised prices. If they do not agree, the order will be canceled and money refunded to the buyer in full.

5. Shipping

5.1 Domestic Shipping Policy

5.1.1 Shipping Processing Time

1. All orders will be processed by the seller within 2-3 business days (excluding weekends and public holidays). 
2. High volumes of orders may cause delays. For products requiring pre-order or custom-built items, delivery may take longer.

5.1.2 Shipment Confirmation & Order Tracking

1. You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). Tracking numbers may be activated within 24 hours. 
2. Where a seller arranges for its own logistic service provider, some delivery information may not be available on the Platform.

5.1.3 Customs, Duties and Taxes

• Axai Mall is not responsible for customs and taxes. All fees (tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.

5.1.4 Damages

1. Axai Mall will not be liable for any loss or damage to the product during shipping. If you receive a damaged order, contact our customer support at [support@axaidigital.com](mailto:support@axaidigital.com) with photos and descriptions for exchange or refund. 
2. Please save all packaging materials and damaged goods before filing a claim. 
3. For more info, refer to our [Return and Refund Policy](http://axaidigital.com/refund_returns/).

5.2 International Shipping Policy

• Axai Mall currently does not ship products outside Malaysia.

6. Liability

Axai Mall shall not be liable for any losses, claims, judgments, damages, interest, actions, causes of action, costs, and expenses (collectively, “Losses”) arising from the delivery of product to you. The seller shall be responsible for the losses arising from the delivery of product to you.

7. Dispute

Any dispute relating to shipping of products shall be between you and the seller. Axai Mall will assist to resolve issues, but the seller is entitled to make its own decision.

8. Return and Product Refunds

If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the terms and conditions for refunds and returns of products purchased through our platform.

8.1 Physical Goods

8.1.1 Returns

1. Eligibility: Must be unused and in the original packaging. 

2. Return Period: 7 days from the date of purchase. 

3. Process: Contact [support@axaidigital.com](mailto:support@axaidigital.com) with order number and reason.

8.1.2 Refunds

1. Inspection: We inspect returned items and notify you of refund status. 

2. Approval: Approved refunds are initiated within 7-10 working days. 

3. Shipping Costs: Non-refundable unless due to defective product or our error.

8.2 Digital Content

8.2.1 Refunds

1. No Refunds: All sales are final once delivered and accessed. 

2. Exceptions: Refunds may apply for: 

   – Technical Issues: Defective or inaccessible content. 

   – Incorrect Delivery: Wrong content delivered due to our error.

8.3 E-Vouchers

8.3.1 Refunds

1. No Refunds: All sales are final once delivered and accessed. 

2. Redemption: Once redeemed, cannot be refunded. 

3. Expiry: Customer responsible for redeeming before expiration. Expired vouchers cannot be refunded or extended.

8.4 Services

8.4.1 Refunds

1. No Refunds: All services are final once delivered or commenced, partially or fully.

8.5 Refund Process

1. Contact Us: Contact [support@axaidigital.com](mailto:support@axaidigital.com) within 7 days of purchase. 

2. Provide Details: Include order number, email, and detailed description. 

3. Review: Our team reviews your request. 

4. Resolution: Approved refunds processed within 7-10 working days.

9. External Links

The Site may contain links to other sites. Axai Mall and Axai Digital Sdn. Bhd. are not responsible for the privacy practices or quality, nature, and reliability of such sites.