Shipping Policy

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to AXAI DIGITAL (M) SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase goods from us.
“Service” refers to the AXAI DIGITAL (M) SDN. BHD., accessible from https://axaidigital.com/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

1. Shipping Coverage
   The Company currently provides shipping services within Malaysia only.

We do not offer international shipping at this time. Orders placed with delivery addresses outside Malaysia will not be processed.

2. Shipping Fees
   We are pleased to offer free shipping on all orders within Malaysia.

There are no delivery charges applied at checkout regardless of order size or location within our serviceable areas.

3. Order Processing Time
   All orders are processed within a reasonable timeframe after payment confirmation.

Orders are typically prepared for shipment within 1–3 business days, depending on product availability and order volume.

Orders are not processed or shipped on public holidays or weekends unless otherwise stated.

4. Delivery Timeframe
   Delivery is expected to be completed within up to 7 business days from the date of shipment.

Please note:

Delivery times may vary depending on your location within Malaysia
Remote or less accessible areas may experience slightly longer delivery periods
The stated timeframe is an estimate and not a guaranteed delivery date

5. No Express or Same Day Delivery
   The company currently does not offer express shipping, same-day delivery, or overnight delivery services.

All Orders are processed and shipped using standard delivery methods only.

6. Shipping Method
   We work with third-party courier and logistics providers to deliver your orders. The choice of courier may vary depending on your delivery location and operational requirements.

Tracking information may be provided where available to help you monitor the status of your shipment.

7. Delivery Address
   You are responsible for providing accurate and complete delivery information at the time of placing an order.

The Company shall not be held responsible for delays or failed deliveries resulting from:

Incorrect or incomplete address details
Unreachable recipient
Failure to receive the package at the delivery location
If a delivery fails due to incorrect information, additional arrangements may be required.

8. Delays and External Factors
   While we aim to meet the stated delivery timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

Courier service disruptions
Weather conditions
High order volumes during peak periods
Public holidays or unforeseen events
We appreciate your understanding in such situations.

9. Damaged or Missing Items
   If your order arrives damaged or incomplete, please contact us as soon as possible at:

support@axaipay.com

When reporting an issue, please include:

Your order details
A description of the issue
Photos of the damaged goods (if applicable)
We will review and resolve the matter accordingly

10. Order Tracking
    Where tracking is available, You will receive shipment details after your order has been dispatched.

Please allow some time for tracking updates to appear after shipment.

11. Changes to Shipping Policy
    The Company reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page and will take effect immediately.
12. Contact Us
    If You have any questions regarding this Shipping Policy, you may contact us at:

Email: support@axaipay.com
Website: https://axaidigital.com/